Privacy Policy for Guild AI

Effective Date: December 22, 2025

Guild AI (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our web application (generate.joinguild.ai) (“Web”) and our mobile application on iOS and Android (“App”) (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1. Information We Collect

We collect only the information necessary to provide the core functionality of the App:

A) Account Information (PII)

• Email address (required for login).

• Internal user ID(s) used to administer access to workspaces and projects.

We do not intentionally collect profile information such as your name or phone number unless you choose to provide it in your content.

B) Construction Project Information (Non-PII business data)

• Project information such as project name and project location (e.g., address, site location, or other location descriptors tied to a construction project).

C) Project Content You Upload or Create

• Construction project documents uploaded to the Web.

• Photos captured or uploaded through the App as part of field documentation.

D) Location Data (App only)

• Precise device location while using the App, only to tag photos for project accuracy.

• We do not collect location in the background or use it for advertising.

E) Technical / Log Data (Web and App)

We may collect technical and log data for security, reliability, and troubleshooting, such as:

• IP address (may appear in server/security logs)

• Browser type, device information, timestamps, and usage events

• Diagnostic and error information (e.g., crash reports)

Retention for some logs may be up to 30 days.

F) Cookies and Similar Technologies (Web)

We use cookies (and similar storage like localStorage) for:

• Authentication and maintaining your login session

• Security features and service reliability

• Analytics (see below)

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Services

• Authenticate users and manage accounts/workspaces/projects

• Store, organize, and display project documents, photos, and comments

• Support collaboration and project documentation workflows

• Monitor performance, detect/prevent fraud or abuse, and debug issues

• Provide customer support and onboarding/setup assistance

3. Required Disclosures for App Stores

In compliance with Apple App Store and Google Play policies:

• Photo Access: We request access to your device camera and photo library solely for capturing and saving site visit documentation.

• Location Access: We use foreground (while-in-use) location access to tag photos with geographic metadata. Location is not collected in the background or tracked continuously.

• Data Use and Sharing: All collected data stays within the app ecosystem and is never shared with third parties or used for profiling.

4. Analytics and Monitoring Tools

We use third-party tools to help us understand usage and improve reliability:

• Mixpanel (analytics): helps us understand how the Web/App is used so we can improve the product.

• Sentry (monitoring): helps us diagnose crashes and errors.

These tools may receive certain technical information (like device/browser details, usage events, and error diagnostics). We do not use analytics for advertising or marketing targeting, and we do not sell analytics data.

5. Sharing of Information

A) No selling / no advertising sharing

• We don’t sell your data and we don’t share your data with third parties for advertising purposes.

B) Service providers (subprocessors)

We use third-party service providers to run the Services. This can include:

• Hosting and storage providers (e.g., AWS S3 for document storage)

• Analytics and monitoring providers (e.g., Mixpanel, Sentry)

These providers process information only to provide services to us and are subject to contractual confidentiality and security obligations.

C) Legal and safety

We may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with legal obligations, protect the safety of users, or protect our rights.

6. Data Storage, Access, and Security

• Project documents (PDFs) and other project content are stored privately on our servers (including AWS S3 for document storage).

• Access to customer project content is limited to authorized employees and contractors, and only as needed for limited support, onboarding, or setup scenarios.

• We use encryption in transit and at rest, and apply appropriate administrative, technical, and organizational safeguards designed to prevent unauthorized access, alteration, or loss of data.

No system is 100% secure, but we work to maintain safeguards appropriate to the sensitivity of the data we handle.

7. AI / Model Training

• We do not sell your project data to third parties.

• We do not train models on your construction project documents, photos, or other customer content.

8. Data Retention and Deletion

• We retain account and project data for as long as needed to provide the Services and as required for legitimate business purposes (e.g., security and abuse prevention).

• If you request deletion, we will delete your account and associated data from our primary databases.

• Deleted data will be purged from backups within 30 days.

9. Your Rights and Controls

You may request to:

• Access your stored data

• Delete your account and associated data

To exercise these rights, contact us at contact@joinguild.ai

Additional notes for certain regions:

• EU/UK (GDPR): You may also have rights to correct data, object to or restrict certain processing, and request portability, depending on circumstances.

• California (CCPA/CPRA): You may have rights to know/access, delete, and correct certain personal information. We do not sell or share personal information for cross-context behavioral advertising.

We may need to verify your identity before fulfilling requests.

10. Children’s Privacy

Guild AI Capture is intended for professional use and is not directed to children under 13. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect improvements or legal changes. We will notify users of material changes via in-app messaging or an updated version notice.

12. Contact Us

For privacy-related inquiries or to exercise your data rights:

Email: contact@joinguild.ai

Company: Guild AI